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Certificate I in Retail Services

SIR10116

Step into a retail career

This qualification will assist participants to build communications and operational skills that will support roles in the retail industry.

This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Retail industry.

LOCATIONS

Cairns
Cape York
Torres Strait Islands
Northern Territory
Tasmania

DURATION

6 months (full-time)
6-12 months (part-time)

Dependent on past and current work history and experience.

1800 308 838

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Entry requirements

There are no entry requirements for this qualification.

This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Retail industry.

Step into a retail career

This qualification will assist participants to build communications and operational skills that will support roles in the retail industry.

The packaging rules for this qualification consist of 3 core (mandatory) units and 2 of the following elective units. You must be assessed as competent in all 5 units to attain this qualification.

CODE
TITLE
CORE / ELECTIVE

Demo Content

SIRXCOM001
Communicate in the workplace to support team and customer outcomes
Core
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
SIRXIND001
Work effectively in a service environment
Core
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
SIRXWHS001
Work safely
Core
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
SIRXIND003
Organise personal work requirements
Elective
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements.
FSKDIG02
Use digital technology for simple workplace tasks
Elective
This unit describes the skills and knowledge required to use digital technology to undertake simple workplace tasks.

Fee for service

For information on applicable fees, phone 07 4044 1060 or email trainingsupport@trainingca.com.au

On successful completion of this qualification, you will receive a Certificate in SIR10116 Certificate I in Retail Services.

On partial completion of this qualification, you will receive a Statement of Attainment in SIR10116 Certificate I in Retail Services.

Job opportunities

Customer service assistant, point-of-sale operator

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