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Certificate I in Retail Services

SIR10116

Step into a retail career

This qualification will assist participants to build communications and operational skills that will support roles in the retail industry.

LOCATIONS

Cairns
Cape York
Torres Strait Islands
Northern Territory
Tasmania

DURATION

6 months (full-time)
6-12 months (part-time)

Dependent on past and current work history and experience.

1800 308 838

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Entry requirements

There are no entry requirements for this qualification.

Step into a retail career

This qualification will assist participants to build communications and operational skills that will support roles in the retail industry.

CODE
TITLE
CORE / ELECTIVE

Demo Content

SIRXCOM001
Communicate in the workplace to support team and customer outcomes
Core
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
SIRXIND001
Work effectively in a service environment
Core
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
SIRXWHS001
Work safely
Core
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
SIRXIND003
Organise personal work requirements
Elective
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements.
FSKDIG02
Use digital technology for simple workplace tasks
Elective
This unit describes the skills and knowledge required to use digital technology to undertake simple workplace tasks.
SIRXIND004
Plan a career in the retail industry
Elective
This unit describes the performance outcomes, skills and knowledge required to identify and document current skills and interests, explore retail career options and plan for career progression in the retail industry.
SIRRINV001
Receive and handle retail stock
Elective
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock.
BSBWOR204
Use business technology
Elective
This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
SIRXIND002
Organise and maintain the store environment
Elective
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.

Fee for service

For information on applicable fees, phone 07 4044 1060 or email trainingsupport@trainingca.com.au

On successful completion of this qualification, you will receive a Certificate in SIR10116 Certificate I in Retail Services.

On partial completion of this qualification, you will receive a Statement of Attainment in SIR10116 Certificate I in Retail Services.

Job opportunities

Customer service assistant, point-of-sale operator

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