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Certificate II in Business

BSB20115

Establish you career in business

This qualification sets participants up for a variety of junior administrative positions that require a range of routine tasks, minimal practical skills and operational knowledge.

This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Business Services industry.

LOCATIONS

Cairns
Cape York
Torres Strait Islands
Northern Territory
Tasmania

DURATION

6 months (full-time)
12 months (part-time)

Dependent on past and current work history and experience.

1800 308 838

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Entry requirements

No entry requirements are prescribed for this qualification.

This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Business Services industry.

Establish you career in business

This qualification sets participants up for a variety of junior administrative positions that require a range of routine tasks, minimal practical skills and operational knowledge.
This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Business Services industry.

The packaging rules for this qualification consist of 1 core (mandatory) units and 11 of the following elective units. You must be assessed as competent in all 12 units to attain this qualification.

CODE
TITLE
CORE / ELECTIVE

Demo Content

BSBWHS201
Contribute to health and safety of self and others
Core
This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.
BSBIND201
Work effectively in a Business environment
Elective
This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.
BSBCUS201
Deliver a service to customers
Elective
This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
BSBINM202
Handle mail
Elective
This unit describes the skills and knowledge required to receive and distribute incoming mail, and to collect and despatch outgoing mail.
BSBCMM201
Communicate in the workplace
Elective
This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
BSBITU201
Produce simple word processed documents
Elective
This unit describes the skills and knowledge required to correctly operate word processing applications in production of workplace documents.
BSBSUS201
Participate in environmentally sustainable work practices
Elective
This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
BSBWOR202
Organise and complete daily work activities
Elective
This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
BSBWOR203
Work effectively with others
Elective
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
BSBWOR204
Use business technology
Elective
This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
BSBITU101
Operate a personal computer
Elective
This unit describes the skills and knowledge required to start up and use a range of basic functions on a personal computer or business computer terminal.
BSBITU102
Develop keyboard skills
Elective
This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.

Fee for service
For information on applicable fees, phone 07 4044 1060 or email trainingsupport@trainingca.com.au

This qualification is only available to businesses or organisations who are enrolling students to provide new skills or up-skilling within the Business Services industry.

On successful completion of this qualification, you will receive a Certificate in BSB20115 Certificate II in Business.

On partial completion of this qualification, you will receive a Statement of Attainment in BSB20115 Certificate II in Business.

Job opportunities

Administration assistant, remote employment co-ordinator, accounts officer, employment co-ordinator, projects officer, placement consultant, office administrator.

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