In
hospitality-ii-iii

Certificate II in Hospitality

SIT20316

Follow your passion for hospitality

This qualification provides basic operational skills and knowledge required to pursue a career in the hospitality industry. Participants will be exposed to scenarios relevant to a range of hospitality sectors.

LOCATIONS

Cairns
Cape York
Torres Strait Islands
Northern Territory
Tasmania

DURATION

12 months (full-time)
12-18 months (part-time)

Dependent on past and current work history and experience.

1800 308 838

Have questions?
Talk to us, we’re here to help.

Entry requirements

There are no entry requirements for this qualification.

Follow your passion for hospitality

This qualification provides basic operational skills and knowledge required to pursue a career in the hospitality industry. Participants will be exposed to scenarios relevant to a range of hospitality sectors.

CODE
TITLE
CORE / ELECTIVE

Demo Content

BSBWOR203
Work effectively with others
Core
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
SITHIND002
Source and use information on the hospitality industry
Core
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information regarding the hospitality industry.
SITHIND004
Work effectively in hospitality service
Core
This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.
SITXCCS006
Provide service to customers
Core
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers.
SITXCOM002
Show social and cultural sensitivity
Core
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues.
SITXHRM001
Coach others in job skills
Core
This unit describes the performance outcomes, skills and knowledge required to provide on-the-job coaching to colleagues.
SITXWHS001
Participate in safe work practices
Elective
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities.
SITXFSA001
Use hygienic practices for food safety
Elective
This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses.
SITXFSA002
Participate in safe food handling practices
Elective
This unit describes the performance outcomes, skills and knowledge required to handle food safely during the storage, preparation, display, service and disposal of food.
SITHFAB002
Provide responsible service of alcohol
Elective
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol.
SITHFAB007
Serve food and beverage
Elective
This unit describes the performance outcomes, skills and knowledge required to serve food and beverages to customers in a casual dining setting.
SITHFAB014
Provide table service of food and beverage
Elective
This unit describes the performance outcomes, skills and knowledge required to provide quality table service of food and beverage in à la carte or fine-dining settings.
SITXINV001
Receive and store stock
Elective
This unit describes the performance outcomes, skills and knowledge required to check and take delivery of stock and appropriately store, rotate and maintain the quality of stock items.
SITXINV003
Purchase goods
Elective
This unit describes the performance outcomes, skills and knowledge required to determine the purchasing requirements for goods, source suppliers, discuss requirements, and assess the quality of goods before purchase.
SITXWHS002
Identify hazards, assess and control safety risks
Elective
This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes.
SIRXSLS001
Sell to the retail customer
Elective
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
SIRXPDK001
Advise on products and services
Elective
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
SITHFAB015
Provide silver service
Elective
This unit describes the performance outcomes, skills and knowledge required to provide full silver service in a fine-dining restaurant.
SITHFAB016
Provide advice on food
Elective
This unit describes the performance outcomes, skills and knowledge required to provide accurate information and advice on different menu options.
SITHFAB008
Operate and monitor cellar systems
Elective
This unit describes the performance outcomes, skills and knowledge required to work safely in a cellar.

Fee for service

For information on applicable fees, phone 07 4044 1060 or email trainingsupport@trainingca.com.au

On successful completion of this qualification, you will receive a Certificate in SIT20316 Certificate II in Hospitality.

On partial completion of this qualification, you will receive a Statement of Attainment in SIT20316 Certificate II in Hospitality.

Job opportunities

Espresso coffee machine operator, food and beverage attendant, function attendant, restaurant host, senior bar attendant, waiter, room attendant, porter, front office assistant.

NOT SURE WHERE TO START?
NO PROBLEM, WE’RE HERE TO HELP.