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Certificate II in Retail Services

SIR20216

Establish your career in retail

This qualification covers a range activities and functions required in retail industry roles. It prepares participants for various retail settings, such as specialty stores, supermarkets, department stores and retail outlets.

LOCATIONS

Cairns
Cape York
Torres Strait Islands
Northern Territory
Tasmania

DURATION

12 months (full-time)
12-18 months (part-time)

Dependent on past and current work history and experience.

1800 308 838

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Entry requirements

There are no entry requirements for this qualification.

Establish your career in retail

This qualification covers a range activities and functions required in retail industry roles. It prepares participants for various retail settings, such as specialty stores, supermarkets, department stores and retail outlets.

CODE
TITLE
CORE / ELECTIVE

Demo Content

SIRXCEG001
Engage the customer
Core
This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
SIRXCOM001
Communicate in the workplace to support team and customer outcomes
Core
This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
SIRXIND001
Work effectively in a service environment
Core
This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
SIRXIND003
Organise personal work requirements
Core
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements.
SIRXPDK001
Advise on products and services
Core
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
SIRXRSK001
Identify and respond to security risks
Compulsory
This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action to eliminate or minimise risks.
SIRXWHS002
Contribute to workplace health and safety
Compulsory
This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practices.
BSBWOR204
Use business technology
Elective
This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
SIRXSLS002
Follow point-of-sale procedures
Elective
This unit describes the performance outcomes, skills and knowledge required to follow point-of-sale work systems, process transactions and complete sales.
SIRRINV001
Receive and handle retail stock
Elective
This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.
SIRXIND002
Organise and maintain the store environment
Elective
This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety.
FSKLRG09
Use strategies to respond to routine workplace problems
Elective
This unit describes the skills and knowledge required to identify routine workplace problems and strategies to respond to the problems.
SIRRFSA001
Handle food safely in a retail environment
Elective
This unit describes the performance outcomes, skills and knowledge required to handle food safely in the retail environment following organisational food safety procedures and relevant legislation and standard procedures.
SIRRMER001
Produce visual merchandise displays
Elective
This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain product displays in accordance with visual merchandising requirements.
SIRRMER002
Merchandise food products
Elective
This unit describes the performance outcomes, skills and knowledge required to prepare and maintain the display of food products.
SIRXPDK002
Advise on food products and services
Elective
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about fresh food and food products, including convenience foods.
SIRXIND004
Plan a career in the retail industry
Elective
This unit describes the performance outcomes, skills and knowledge required to identify and document current skills and interests, explore retail career options and plan for career progression in the retail industry.

Fee for Service
For information on applicable fees, phone 07 4044 1060 or email trainingsupport@trainingca.com.au

Funding options
Eligibility conditions apply to funding options. Please contact us for further information or to see if you qualify.

Traineeship (User Choice) funded by Queensland Government
For information about User Choice, cost (contribution fee), exemptions and entry requirements, please click on the link below or contact us to discuss further.

What is User Choice?

A contribution fee of $1.60 per nominal hour for each unit is to be paid by the employer or trainee.

Certificate 3 Guarantee

You may be eligible to receive Certificate 3 Guarantee funding for this qualification. To participate, you must meet the eligibility criteria below:

  • minimum of 15 years of age and no longer attending school
  • Australian citizen; Australian permanent resident (includes humanitarian entrant); temporary resident with necessary visa and work permits and on a pathway to permanent resident; or a New Zealand citizen
  • not hold and not be enrolled in Certificate III or higher, excluding those courses completed while still at school and Foundation Skills Training
  • not currently enrolled in another course.

What is Certificate 3 Guarantee?

The co-contribution fee represents the total cost of the course, to be paid by the participant, employer or third party prior to commencing training.

A co-contribution fee is divided by the full qualification unit total, for example: a total cost of $247 for 13 units = $19 per unit (non-concessional) or a total cost of $160 for 13 units = $12.31 per unit (concessional).

Non-concessional co-contribution fee – $247 Concessional co-contribution fee – $160 (evidence of concession will be required).

For information about our Refund policy, please click on the link below or contact TCA to discuss further.

TCA refund policy

For additional information about Certificate 3 Guarantee, click on the following factsheet provided by the Department of Training:

Certificate 3 Guarantee student fact sheet

On successful completion of this qualification, you will receive a Certificate in SIR20216 Certificate II in Retail Services.

On partial completion of this qualification, you will receive a Statement of Attainment in SIR20216 Certificate II in Retail Services.

Job opportunities

Sales assistant, customer service assistant, checkout operator, various product and services sales, check stock and replenish shelves

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